Job Description
Join Global Connect Solutions as a Part-Time Remote Customer Service Representative and become part of our award-winning team! We're hiring immediately for fully remote positions based in Kansas City, Missouri. Enjoy the flexibility of working from home while delivering exceptional customer experiences. Our comprehensive training and supportive environment ensure your success.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and account issues
- Document interactions and update CRM systems accurately
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Excellent communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible hours including evenings/weekends