Job Description
Join our award-winning customer service team as a Part-Time Remote Representative! We're seeking compassionate tech-savvy individuals to deliver exceptional support from the comfort of your Tulsa-area home. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual environment while making a real impact on customer satisfaction. This role offers the perfect blend of work-life balance and professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including handle time and first-contact resolution
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- Self-motivated with ability to work independently
- Reliable high-speed internet and quiet home office setup
- Availability to work 20-25 hours/week including evenings/weekends