Job Description
Are you a proactive problem solver looking for flexibility? Lexington Support Solutions is excited to announce an opening for a Part-Time Remote Customer Service Representative. Join our dynamic team and provide exceptional support to our clients from the comfort of your home in Lexington, KY.
We are looking for dedicated individuals who can manage inbound and outbound communications, resolve complex issues with empathy, and contribute to a positive customer experience. This role offers the perfect work-life balance for those living in the Lexington area.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and resolve customer issues while maintaining a high satisfaction score.
- Accurately document all interactions and transactions in our internal CRM software.
- Collaborate with the technical team to escalate and resolve complex issues.
- Stay updated on product features and policy changes to provide accurate information.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong verbal and written communication skills with a focus on clarity.
- Proficient in using computers, CRM software, and navigating the web.
- Reliable high-speed internet connection and a quiet, distraction-free workspace.
- Must reside in or around Lexington, KY.