Job Description
Join Baltimore Connect Solutions as a Part-Time Remote Customer Service Representative and become the voice of our innovative tech brand! We're seeking empathetic professionals to deliver exceptional support experiences while enjoying the flexibility of remote work. As a key member of our customer success team, you'll resolve inquiries, build relationships, and contribute to our mission of making technology accessible to all Baltimore residents. This 20-hour/week role offers competitive compensation and a supportive virtual environment where your growth matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities based on customer needs and product knowledge
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to master new products and processes
- Contribute to team knowledge sharing and process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with Baltimore cultural awareness
- Strong problem-solving abilities with calm demeanor under pressure
- Reliable high-speed internet and quiet home office setup
- Availability for flexible shifts including evenings and weekends
- Background check and drug screen required post-offer