Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist in Tulsa! We're seeking empathetic professionals to deliver exceptional experiences from home. Enjoy flexible scheduling, comprehensive training, and a supportive virtual environment. ConnectCare Solutions is committed to fostering diversity and career growth – apply today to start making a difference!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions accurately in our CRM system while maintaining strict confidentiality
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet weekly performance metrics for resolution time and quality
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional written and verbal communication skills
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail