Job Description
Join Milwaukee Connect Solutions as a Part-Time Remote Customer Service Specialist and become the heart of our client interactions! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling while representing top-tier brands in Milwaukee's thriving service sector. This role offers competitive compensation and opportunities for advancement within our growing team.
Why Join Us?
• Flexible 20-30 hour weekly schedule
• Comprehensive virtual training program
• Performance-based quarterly bonuses
• Collaborative remote team culture
• Dedicated home office equipment stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed key performance metrics including CSAT and resolution targets
- Identify upsell opportunities and cross-reference client needs with solutions
- Participate in weekly team training sessions and process improvement initiatives
Qualifications
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with CRM platforms (Salesforce preferred) and helpdesk software
- Exceptional verbal/written communication skills with Midwestern dialect comfort
- High-speed home internet and quiet workspace (equipment stipend provided)
- Ability to work flexible hours including evenings/weekends as needed
- Strong problem-solving abilities with patience during high-pressure situations
- Valid US work authorization and reliable transportation for occasional in-person team events