Job Description
Join FlexiConnect Solutions and transform your career with our award-winning remote customer service program! We're seeking motivated individuals in Albuquerque, NM and Georgia to deliver exceptional support from home with flexible scheduling that adapts to your life.
Why You'll Thrive With Us:
- Premium remote work experience with zero commute
- Competitive hourly rates + performance bonuses
- Comprehensive paid training and career development
- Health/dental/vision benefits for part-time employees
- Collaborative virtual team environment
Perfect for students, parents, or professionals seeking work-life balance. Apply today and join 500+ remote specialists enjoying Albuquerque's vibrant culture while building their careers!
Responsibilities
- Handle 30+ customer interactions daily via phone, chat, and email
- Resolve billing inquiries, technical issues, and service concerns
- Document cases in CRM system with 98% accuracy
- Meet/exceed 95% customer satisfaction targets
- Collaborate with cross-functional teams on complex cases
- Participate in bi-weekly virtual training sessions
- Adhere to strict HIPAA and data security protocols
Qualifications
- 1+ years customer service or support experience
- High school diploma; associate's degree preferred
- Exceptional written/verbal communication skills
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home office
- Ability to work 20-30 hours weekly with flexible scheduling
- Must reside in Albuquerque, NM or Georgia
- Spanish fluency a significant plus