Job Description
Join GlobalTech Solutions Inc., a leader in innovative tech support services, as a Part-Time Remote Customer Service Specialist. We're seeking empathetic professionals to deliver exceptional support to our diverse client base from the comfort of your Atlanta home office. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual environment while making a tangible impact on customer satisfaction. This 20-25 hour/week role offers growth opportunities and competitive benefits for top performers.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data security protocols
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities for premium service packages
- Maintain performance metrics including CSAT scores and resolution times
- Participate in weekly virtual training sessions to enhance product knowledge
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- Minimum 1 year customer service experience in remote or hybrid environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet connection and quiet workspace
- Ability to work evenings/weekends (rotating schedule)
- Strong problem-solving abilities with attention to detail
- Atlanta residency required for local compliance
- Technical aptitude with willingness to learn new systems