Job Description
Join Apex Global Solutions as a Part-Time Remote Customer Specialist and transform how we serve our clients from the comfort of your home. This flexible opportunity offers 20-25 hours weekly with competitive pay and full benefits eligibility. We're seeking empathetic communicators to deliver exceptional support while advancing their careers in a dynamic, inclusive environment.
Why Choose Us?
- Industry-leading training and career growth paths
- Comprehensive benefits (health, dental, vision)
- Flexible scheduling around your life
- Cutting-edge remote work technology
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Maintain accurate CRM records and documentation
- Collaborate with cross-functional teams on complex cases
- Identify and escalate product improvement opportunities
- Meet/exceed performance metrics for resolution times
- Participate in weekly training and feedback sessions
Qualifications
- 1+ years customer service experience
- Excellent written/verbal communication skills
- Proficient with CRM platforms (Salesforce preferred)
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Valid U.S. work authorization