Job Description
Join FlexiCare Solutions and transform your career with a 100% remote part-time opportunity! We're seeking empathetic Customer Specialists to support our growing client base while enjoying complete work-from-home flexibility. No commute, no office politics – just meaningful impact from your home office in Houston. As a trusted partner in healthcare technology, we prioritize your well-being through competitive pay, comprehensive training, and a supportive virtual culture. This 20-25 hour/week role offers schedule flexibility with evening/weekend availability options. Elevate your work-life balance while making a difference in patients' lives.
Responsibilities
- Deliver exceptional virtual customer support via phone, email, and chat for healthcare software users
- Resolve technical issues and process insurance eligibility inquiries with precision
- Maintain detailed documentation in CRM systems while ensuring HIPAA compliance
- Collaborate with cross-functional teams to improve customer experience workflows
- Identify trends in customer feedback to contribute to product enhancements
- Adapt to evolving healthcare regulations and internal process updates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or healthcare support experience
- Proficiency in remote collaboration tools (Zoom, Slack, Microsoft Teams)
- Exceptional communication skills with patience and empathy
- Ability to troubleshoot technical issues independently
- Strong organizational skills with attention to detail
- Reliable home office setup with high-speed internet
- Available 4-5 days/week with evening/weekend flexibility