Job Description
Join our innovative team at Apex Solutions Group! We're urgently seeking a Part-Time Remote Customer Specialist to deliver exceptional experiences for our Minneapolis market clients. This flexible role offers the perfect blend of autonomy and impact, allowing you to serve customers from anywhere in the US. As a key player in our customer success division, you'll drive satisfaction through personalized support while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Manage client accounts using Salesforce CRM and proprietary platforms
- Collaborate with cross-functional teams to resolve complex issues
- Analyze customer feedback to identify service improvement opportunities
- Maintain accurate documentation in client interaction systems
- Proactively upsell solutions based on customer needs analysis
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM tools (Salesforce preferred) and Microsoft Office
- Exceptional communication skills with clear, empathetic delivery
- Ability to multitask and prioritize in fast-paced environments
- High-speed internet connection and quiet home office setup
- Associate degree or equivalent technical certification
- Available for 20-25 hours/week with flexible scheduling