Job Description
Join our award-winning remote team as a Part-Time Customer Specialist and enjoy the flexibility of working from home with all equipment provided. We're seeking energetic professionals in the Nashville area to deliver exceptional customer experiences while supporting our innovative tech clients. This fully remote role offers competitive pay, flexible scheduling, and comprehensive training.
Why You'll Love Working With Us:
- State-of-the-art equipment delivered to your home
- Flexible part-time hours (20-30 hrs/week)
- Competitive hourly pay + performance incentives
- Full benefits package including health insurance
- Ongoing career development opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in weekly virtual team meetings and training
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office and CRM tools
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Excellent problem-solving and multitasking abilities
- Must reside in Nashville, TN metropolitan area