Job Description
Join our award-winning remote team as a Part-Time Customer Specialist! We provide all necessary equipment – including laptop, headset, and ergonomic setup – so you can excel from home. Enjoy flexible scheduling (20-25 hrs/week) while supporting customers with cutting-edge technology solutions. Perfect for students, parents, or professionals seeking work-life balance in the Wichita metro area.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Troubleshoot technical issues using proprietary software tools
- Document interactions in CRM system with 99% accuracy
- Meet/exceed KPIs for resolution time and customer satisfaction
- Collaborate cross-functionally on product improvement initiatives
- Maintain strict confidentiality of customer data
- Participate in bi-weekly virtual team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/hybrid environment
- Strong communication skills with empathetic approach
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Must reside in Wichita, KS metropolitan area
- Proficiency in Microsoft Office Suite
- Flexible availability including evenings/weekends