Job Description
Join our award-winning remote team as a Part-Time Customer Specialist! We provide all necessary equipment – including laptop, headset, and software – so you can start earning from home immediately. This flexible role offers 20-25 hours/week with competitive pay and full benefits. Perfect for Nashville professionals seeking work-life balance without compromising growth.
What We Offer:
- Pre-configured home office equipment (laptop, headset, peripherals)
- Comprehensive paid training and certification
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Delocate customer inquiries via phone, email, and chat within 30-minute SLA
- Resolve technical issues and product questions using proprietary CRM tools
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with support teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT >90%, FCR >85%)
- Participate in weekly team meetings and training sessions
- Identify process improvements and share best practices
Qualifications
- 2+ years customer service experience (remote preferred)
- High school diploma; bachelor's degree preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM systems (Salesforce experience a plus)
- Reliable high-speed internet connection
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently in a home environment
- TN residency required (per state regulations)