Job Description
Join Memphis Digital Solutions as a Part-Time Remote Customer Success Specialist and become the heartbeat of our client relationships! We're seeking a dynamic professional to ensure exceptional client experiences while working from the comfort of your home office. Enjoy flexible scheduling, competitive compensation, and the opportunity to grow with a forward-thinking company. Perfect for Memphis residents seeking work-life balance without compromising impact.
Why You'll Love Working With Us:
• Flexible 20-25 hour/week schedule
• Comprehensive virtual training program
• Health & wellness stipend
• Monthly team virtual meetups
• Career advancement opportunities
Responsibilities
- Manage and nurture client portfolios through proactive communication
- Resolve client inquiries with empathy and efficiency via phone/email/chat
- Identify upsell opportunities and collaborate with sales team
- Maintain detailed client records in CRM system
- Conduct quarterly business reviews remotely
- Collaborate with cross-functional teams on client strategies
- Track and report key performance metrics
Qualifications
- 2+ years customer success or account management experience
- Proficient in CRM platforms (Salesforce/HubSpot preferred)
- Exceptional written and verbal communication skills
- Self-motivated with strong time management abilities
- Comfortable with remote work technology
- High school diploma or equivalent (Bachelor's preferred)
- Experience in SaaS or tech industry a plus