Job Description
Join TechSolutions Inc., a fast-growing tech innovator, as a Part-Time Remote Customer Success Specialist! We're seeking empathetic communicators to drive client satisfaction from the comfort of your home office. This flexible 20-hour/week role offers competitive pay and the chance to make a real impact in a dynamic, inclusive environment. If you're passionate about problem-solving and thrive in remote settings, apply today!
Responsibilities
- Manage client accounts via phone, email, and chat to resolve inquiries and build relationships
- Proactively identify upsell opportunities and communicate product value
- Collaborate with technical teams to resolve complex client issues
- Document interactions and maintain accurate CRM records
- Analyze client feedback to improve service quality
- Train clients on new features and best practices
- Meet weekly KPIs for response time and satisfaction scores
Qualifications
- 1+ years of customer service or success experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, HubSpot)
- Self-motivated with ability to work independently
- Strong problem-solving and conflict resolution abilities
- High-speed internet and quiet home office setup
- Flexibility to work US Eastern Time hours
- Associate degree or equivalent experience required