Job Description
Join ApexConnect Solutions, a leading SaaS innovator, as a Part-Time Remote Customer Success Specialist. We're seeking a tech-savvy professional to deliver exceptional support to our growing client base while working from the comfort of your home office. This flexible role (20-25 hrs/week) offers competitive compensation, comprehensive training, and opportunities for career growth in a dynamic, inclusive environment. Help businesses thrive through seamless onboarding, proactive account management, and strategic relationship building—all while enjoying Denver's vibrant lifestyle!
Responsibilities
- Onboard new clients via virtual training sessions and personalized implementation support
- Monitor client health metrics and proactively address potential churn risks
- Develop customized success plans aligned with client business objectives
- Collaborate with technical teams to resolve complex product issues
- Conduct quarterly business reviews to drive adoption and expansion
- Document client interactions and maintain accurate CRM records
- Contribute to process improvements for remote client engagement
Qualifications
- 2+ years of B2B customer success or account management experience
- Proven remote work proficiency with reliable home office setup
- Exceptional communication skills across multiple channels (email, phone, video)
- SaaS industry knowledge and CRM experience (Salesforce preferred)
- Data-driven approach with analytical mindset for KPI tracking
- Adaptability to flexible schedules across US Mountain Time Zone
- Bachelor's degree in Business, Marketing, or related field
- Certification in Customer Success (CSM, CCXP) a plus