Job Description
Join our award-winning remote team at Apex Tech Solutions and transform your career while enjoying the flexibility of part-time work from home! We're seeking a dedicated Customer Support Specialist to deliver exceptional service to our growing client base in the Raleigh area. This role offers competitive compensation, comprehensive training, and a supportive virtual work environment.
As a valued member of our customer experience team, you'll be the face of our brand through digital channels, helping clients resolve inquiries with professionalism and empathy. Our culture champions work-life balance, continuous growth, and innovation – perfect for professionals seeking meaningful part-time remote opportunities.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document interactions and track metrics in our CRM system
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to enhance client relationships
- Maintain detailed knowledge base of products and services
- Participate in weekly team training and feedback sessions
- Adhere to SLA targets and quality assurance standards
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficiency with CRM software and ticketing systems
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Associate degree or equivalent certification