Job Description
Join Nexus Global Solutions as a Part-Time Remote Customer Support Specialist and become an integral part of our award-winning client experience team. We're seeking a tech-savvy professional to deliver exceptional service to our global clientele while enjoying the flexibility of remote work. This 20-25 hour/week role offers competitive compensation, growth opportunities, and a supportive virtual environment where your expertise makes a tangible impact. Perfect for work-life balance seekers and remote work enthusiasts!
Responsibilities
- Provide multi-channel support via email, chat, and phone with 95% customer satisfaction rate
- Resolve technical inquiries and troubleshoot software/hardware issues efficiently
- Document all interactions in Salesforce CRM with precision and attention to detail
- Collaborate with cross-functional teams to resolve escalated cases within 24 hours
- Contribute to knowledge base articles and process improvement initiatives
- Maintain service level agreements (SLAs) with 99.5% adherence
Qualifications
- 2+ years customer support experience with remote work background
- Proficiency in CRM tools (Salesforce preferred) and ticketing systems
- Exceptional written/verbal communication skills with empathy-first approach
- Technical aptitude for troubleshooting software/hardware issues
- Self-motivated with strong time management in unstructured environments
- US-based with reliable high-speed internet and quiet workspace
- Flexible availability including occasional weekend/evening shifts