Job Description
Join Our Remote Team in Charlotte, NC
We are looking for a dedicated Part-Time Remote Customer Support Specialist to join our growing team. If you are based in Charlotte, NC, and want the flexibility of working from home while enjoying competitive pay and a modern work environment, this is the perfect opportunity for you.
At Charlotte Digital Partners, we prioritize work-life balance and employee growth. You will be the face of our brand, helping our clients navigate solutions with a smile, regardless of your physical location.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone with a focus on speed and accuracy.
- Resolve complex technical and account-related issues using our CRM software.
- Maintain accurate and up-to-date customer records in our internal database.
- Collaborate with the remote support team to develop best practices for customer service.
- Escalate critical issues to upper management when necessary.
- Identify trends in customer feedback and suggest improvements to service protocols.
Qualifications
- High school diploma or equivalent required.
- Must reside in North Carolina (Charlotte area preferred for occasional in-person team building).
- Reliable high-speed internet connection and a dedicated home office space.
- Strong verbal and written communication skills.
- Previous customer service or technical support experience is highly preferred.
- Ability to work independently and manage time effectively in a remote setting.