Job Description
Join our dynamic team as a Part-Time Remote Customer Support Specialist and enjoy the freedom of flexible hours while making a meaningful impact from the comfort of your home in Louisville. We're seeking passionate individuals who thrive in remote environments and excel at delivering exceptional customer experiences. This role offers the perfect blend of work-life balance with 20-25 hours per week, competitive compensation, and the opportunity to grow with a forward-thinking company.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Resolve technical issues and provide product support for digital platforms
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvements for remote support workflows
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or remote support experience
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Strong written and verbal communication skills
- Self-motivated with ability to work independently
- Reliable high-speed internet and quiet home office space
- Available to work flexible shifts including evenings/weekends