Job Description
Join TechConnect Solutions as a Part-Time Remote Customer Support Specialist and deliver exceptional service from the comfort of your home! We're seeking passionate individuals to represent our innovative tech platform while enjoying Milwaukee's vibrant culture. This flexible 20-hour/week role offers competitive pay, full benefits eligibility, and growth opportunities in a dynamic work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain accurate case records in CRM systems while meeting SLA targets
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify and escalate product improvement opportunities to product teams
- Contribute to knowledge base documentation and training materials
- Participate in weekly performance reviews and skill development sessions
Qualifications
- 2+ years of customer support experience in SaaS or tech environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating effectively in remote teams
- Availability to work evenings and weekends (20 hours/week total)
- Associate degree or equivalent technical certification preferred