Job Description
Join our award-winning remote team as a Part-Time Customer Support Specialist! Enjoy 100% work-from-home flexibility while delivering exceptional service from Tampa, IL. We're urgently seeking tech-savvy individuals to join our dynamic virtual support team. No commute, no office politics – just impactful work with industry-leading benefits.
Why You'll Love This Role:
- Flexible 20-30 hour/week schedule
- Comprehensive virtual training & career growth
- Health/dental/vision benefits for part-timers
- Monthly remote work stipend
- Recognition programs for top performers
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction
- Master our proprietary CRM system to document cases accurately
- Collaborate with tech teams to resolve complex escalations
- Proactively identify process improvements for efficiency
- Maintain 24-hour response time for all support tickets
- Train new hires on support protocols and product knowledge
- Analyze customer feedback to enhance service quality
Qualifications
- 2+ years remote customer support experience
- Proficiency with Zendesk/Intercom/Salesforce
- Typing speed of 50+ WPM with 98% accuracy
- Strong problem-solving in high-pressure situations
- Reliable high-speed internet & quiet home office
- Excellent time management with zero commute
- Experience with SaaS products preferred
- US work authorization required