Job Description
Are you a problem-solver with a passion for helping others? Boston Digital Solutions is seeking a highly motivated Part-Time Remote Customer Support Specialist to join our expanding team. We pride ourselves on delivering top-tier service, and we need someone who can represent our brand with excellence while enjoying the flexibility of working from home in the Greater Boston area.
In this role, you will act as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. You will work in a fast-paced, remote environment that values autonomy and clear communication.
Why Join Us?
- Flexible Schedule: Enjoy a part-time schedule that fits your lifestyle.
- Remote Work: Work from the comfort of your home office in Boston, MA.
- Growth Opportunities: Pathways for career advancement within the company.
Responsibilities
- Resolve Customer Inquiries: Provide timely and accurate responses to customer questions via email, live chat, and phone support.
- Ticket Management: Log and track all customer interactions and issues in our CRM system to ensure follow-up and resolution.
- Technical Troubleshooting: Assist customers with navigating our software platforms and resolve common technical issues.
- Feedback Collection: Gather customer feedback and relay it to the product team to help improve our services.
- Documentation: Maintain up-to-date knowledge base articles and FAQs to assist other team members.
- Collaboration: Work closely with the sales and technical teams to ensure a seamless customer experience.
Qualifications
- Experience: Previous experience in customer service or technical support is preferred.
- Communication: Excellent verbal and written communication skills with a focus on clarity and empathy.
- Availability: Ability to work part-time hours (e.g., 20-25 hours per week) on a consistent basis.
- Tools: Proficient in using computer applications, email clients, and CRM software.
- Location: Must reside within the Greater Boston, MA area to accommodate potential on-site team meetings.
- Reliability: Self-starter with the ability to work independently with minimal supervision.