Job Description
Are you looking for a flexible, remote career in New Orleans?
We are seeking a dedicated Part-Time Remote Customer Support Specialist to join our growing team. This is a fully remote position, allowing you to work from the comfort of your home in Louisiana.
We believe in empowering our employees, which is why we provide the necessary equipment to ensure you can do your best work. No need to buy a laptop or headset—we've got you covered!
Why Join Us?
- Equipment Provided: We supply a high-performance laptop and noise-canceling headset.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Work From Home: Eliminate your commute and enjoy a better work-life balance.
Responsibilities
- Handle Inquiries: Respond to customer emails and chat messages in a timely, professional, and empathetic manner.
- Troubleshooting: Diagnose and resolve technical issues and account-related questions.
- Documentation: Accurately log interactions and resolutions into the CRM system.
- Follow-up: Ensure customer satisfaction by following up on open tickets.
- Team Collaboration: Communicate effectively with other remote team members and supervisors.
- Process Improvement: Identify and suggest improvements to support workflows.
Qualifications
- Availability: Able to work part-time hours (approx. 20-30 hours per week) with flexible scheduling.
- Technical Setup: Stable high-speed internet and a quiet workspace.
- Communication: Excellent written and verbal English skills.
- Experience: Previous customer service or tech support experience is a plus but not required.
- Education: High school diploma or equivalent.
- Computer Literacy: Proficiency with Microsoft Office Suite and web browsers.
- Location: Must reside within the US (New Orleans, LA preferred).