Job Description
Are you looking for a part-time remote role that offers stability, growth, and professional perks?
Apex Support Solutions is seeking a dedicated Equipment Provided Remote Specialist to join our dynamic team in New York. We believe in removing barriers to entry, which is why we provide all necessary equipment—including a high-performance laptop, ergonomic monitor, and noise-canceling headset—to ensure you can work from home effectively without upfront costs.
In this role, you will serve as the technical bridge between our clients and our support infrastructure, ensuring that remote workflows run smoothly and that our equipment is utilized to its full potential.
Responsibilities
- Remote Equipment Management: Troubleshoot and resolve hardware and software issues for remote employees, ensuring seamless connectivity and functionality.
- Onboarding Support: Set up and configure workstations for new hires, including deploying company-issued devices and configuring VPNs and security protocols.
- Inventory Maintenance: Monitor stock levels of provided equipment and coordinate with logistics to ensure timely delivery of laptops, peripherals, and accessories.
- Client Communication: Provide clear, professional technical guidance via phone and email to remote staff regarding equipment usage and troubleshooting.
- System Optimization: Assist in the maintenance of our remote access systems and ensure all provided equipment meets company security and performance standards.
- Feedback Collection: Gather insights from remote staff regarding equipment performance and relay recommendations to the IT management team.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or related field preferred.
- Experience: Previous experience in technical support, customer service, or IT help desk is a plus.
- Technical Skills: Proficient in troubleshooting Windows and macOS operating systems; familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk) and VPNs.
- Reliability: Must have a stable, high-speed internet connection and a dedicated workspace free from distractions.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be able to work flexible part-time hours, including some evenings or weekends as needed.