Job Description
Join our dynamic remote team as a Part-Time Support Specialist! We provide all necessary equipment including high-speed internet stipend, ergonomic workstation, and software licenses. Enjoy flexible scheduling while delivering exceptional customer service from the comfort of your home. This role is perfect for tech-savvy individuals seeking work-life balance in Pennsylvania's thriving remote job market.
Responsibilities
- Resolve technical inquiries via phone, chat, and email
- Utilize provided equipment for seamless remote troubleshooting
- Document cases and maintain detailed support records
- Collaborate with cross-functional teams on complex issues
- Conduct remote system diagnostics and repairs
- Train clients on new technologies and software features
- Meet SLAs while maintaining 95% customer satisfaction
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years technical support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong written and verbal communication skills
- Ability to troubleshoot hardware/software issues independently
- Reliable home internet connection (stipend provided)
- Flexible availability including evenings/weekends
- PA residency required for equipment delivery