Job Description
Join Alaska Tech Solutions as a Part-Time Remote Tech Support Specialist and become a vital part of our dynamic team! We're seeking a customer-focused professional to deliver exceptional technical assistance to clients across Alaska. This flexible remote position offers the perfect opportunity to leverage your troubleshooting skills while enjoying a healthy work-life balance. As an integral member of our support ecosystem, you'll empower users to resolve technical challenges efficiently, ensuring seamless digital experiences for our diverse clientele. If you're passionate about technology and committed to delivering outstanding service, we invite you to apply today and grow with Alaska's leading tech support provider.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide step-by-step technical guidance to non-technical users
- Document troubleshooting processes and maintain accurate support tickets
- Collaborate with senior technicians on complex system problems
- Conduct remote system configurations and software installations
- Monitor network performance and report potential security concerns
- Train users on best practices for digital security
Qualifications
- 1+ years of experience in technical support or helpdesk roles
- Proficiency with Windows/macOS operating systems and networking fundamentals
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication abilities with clear, patient instruction style
- CompTIA A+ certification or equivalent technical training preferred
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet home workspace