Job Description
Join TechConnect Solutions as a Part-Time Remote Tech Support Specialist and become the hero of our Sacramento clients' digital experiences! We're seeking a tech-savvy professional to deliver exceptional remote support to small businesses and professionals across California. Enjoy flexible hours while troubleshooting cutting-edge systems and making tangible impacts on daily operations. This role offers the perfect blend of autonomy, growth opportunities, and the chance to build lasting client relationships—all from your home office. Apply today to join a forward-thinking team where your technical expertise truly matters.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 support for Windows/macOS, networking, and cloud services
- Document troubleshooting steps and maintain detailed case histories
- Train clients on security best practices and system optimization
- Collaborate with senior engineers on complex escalations
- Proactively monitor client systems for performance anomalies
Qualifications
- 2+ years of remote desktop support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in TeamViewer, AnyDesk, or similar remote tools
- Strong diagnostic skills for Windows/macOS and networking
- Exceptional written/verbal communication abilities
- Ability to work independently with minimal supervision
- High-speed home internet required