Job Description
Join TechFlow Solutions as a Part-Time Remote Tech Support Specialist and become the hero of our San Diego clients' digital experiences. We're seeking tech-savvy professionals to deliver exceptional remote technical assistance while enjoying the flexibility of a part-time schedule. In this role, you'll troubleshoot hardware/software issues, guide users through complex solutions, and maintain our high standard of customer excellence—all from the comfort of your home office. If you're passionate about technology and thrive in remote work environments, apply today to join our innovative team!
Responsibilities
- Diagnose and resolve technical issues via remote support tools including VPN access and diagnostic software
- Provide step-by-step guidance for software installations, configurations, and system updates
- Document all interactions, resolutions, and recurring issues in our CRM system
- Collaborate with senior technicians on complex troubleshooting cases
- Conduct remote system health checks and preventive maintenance
- Train clients on cybersecurity best practices and data protection protocols
- Monitor ticket queues and maintain response time SLAs
Qualifications
- 1+ years of remote or in-person technical support experience
- Proficiency in Windows/macOS operating systems and network fundamentals
- Experience with remote support platforms (TeamViewer, AnyDesk, or similar)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification or equivalent technical training preferred
- Ability to work independently with minimal supervision
- High-speed home internet connection required