Job Description
Join our award-winning tech team as a Part-Time Remote Tech Support Specialist in Memphis! We're seeking a customer-focused professional to deliver exceptional IT support to clients across the US. Enjoy flexible hours while troubleshooting hardware/software issues, resolving network problems, and providing seamless remote assistance. This role offers growth opportunities in a collaborative environment with competitive compensation and full benefits package.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide technical assistance for Windows/macOS systems and mobile devices
- Manage ticket systems and document troubleshooting procedures
- Train users on security best practices and software applications
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of technical support experience (remote preferred)
- CompTIA A+ or equivalent certification required
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of networking fundamentals and OS troubleshooting
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with problem-solving aptitude