Job Description
Join TechSolve Inc.'s dynamic remote team as a Part-Time Tech Support Specialist! We're seeking a customer-focused professional to provide exceptional technical assistance to clients across California. This flexible role (20-25 hrs/week) allows you to troubleshoot and resolve technical issues from the comfort of your home office while supporting our growing client base in Fresno and beyond.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install and configure operating systems, applications, and network equipment
- Document technical solutions in our ticketing system with detailed notes
- Train users on software best practices and security protocols
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ certification or equivalent industry credentials
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication in English and Spanish
- Reliable high-speed internet connection and quiet workspace
- Experience with ticketing systems (Zendesk, Jira preferred)