Job Description
Are you a problem-solver with a passion for technology? Apex Support Solutions is looking for a dedicated Part-Time Remote Tech Support Specialist to join our growing team in Durham, NC.
As a remote tech support professional, you will be the first line of defense for our clients, ensuring they have seamless access to the tools and systems they need to succeed. Enjoy the flexibility of working from home while building a rewarding career in Information Technology.
Why Join Us?
- Work from the comfort of your home in Durham, NC.
- Flexible part-time schedule that fits your lifestyle.
- Competitive hourly pay with performance bonuses.
- Comprehensive training on our proprietary support platforms.
Responsibilities
- Provide high-quality technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document technical resolutions and maintain detailed case logs in our CRM system.
- Collaborate with the engineering team to escalate complex technical problems.
- Ensure high customer satisfaction scores through clear communication and patience.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Proven experience in a customer service or tech support role.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Reliable high-speed internet and a quiet home office environment.