Job Description
Join ConnectSolutions as a Remote Tech Support Specialist and enjoy the flexibility of part-time work from home! We provide all necessary equipment including laptop, headset, and software to ensure your success. This role offers perfect work-life balance while delivering exceptional customer service to our global clientele.
Our ideal candidate thrives in remote environments and possesses strong troubleshooting skills. You'll resolve technical issues via phone, chat, and email while maintaining high customer satisfaction rates. This position offers growth opportunities and competitive benefits including paid training and flexible scheduling.
Responsibilities
- Diagnose and resolve hardware/software issues for remote clients
- Provide step-by-step technical guidance via phone, email, and chat
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with senior engineers for complex technical escalations
- Maintain high customer satisfaction metrics and response times
- Participate in ongoing product training and knowledge sharing
Qualifications
- High school diploma or equivalent; technical certification preferred
- 6+ months of customer support or technical troubleshooting experience
- Strong proficiency with Windows/Mac operating systems
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection at home
- Must be located in Pennsylvania or Ohio