Job Description
Are you a tech-savvy professional seeking a flexible work-life balance? TechNova Solutions is looking for a Part-Time Remote Technical Support Specialist to join our dynamic team based in Baltimore, MD. We offer a competitive hourly rate, comprehensive benefits, and the freedom to work from the comfort of your home. If you excel at solving complex technical problems and communicating effectively, we want to hear from you.
Why Join Us?
- Work from anywhere in the US with a focus on the Baltimore, MD area.
- Flexible part-time schedule (20-25 hours per week).
- Competitive hourly pay and professional development opportunities.
Responsibilities
- Provide remote technical support to end-users via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Document technical solutions and maintain an up-to-date knowledge base.
- Collaborate with the IT team to implement system improvements and security protocols.
- Conduct software updates, patches, and routine maintenance tasks.
- Maintain a high level of customer satisfaction through clear, professional communication.
- Occasionally assist with on-site hardware procurement and setup in the Baltimore office.
Qualifications
- Associate degree in Computer Science, IT, or equivalent technical experience.
- 1-2 years of experience in technical support, helpdesk, or a related field.
- Strong problem-solving skills and attention to detail.
- Proficiency in remote collaboration tools (e.g., Microsoft Teams, Slack, Zoom).
- Ability to work independently in a remote setting without direct supervision.
- Must reside in or be willing to commute to the Baltimore, MD area for quarterly team syncs.