Job Description
Join Apex Solutions Group as a Part-Time Virtual Customer Support Specialist and enjoy the flexibility of working remotely from Indianapolis! We're seeking empathetic communicators to deliver exceptional service to our clients while maintaining a healthy work-life balance. This role offers competitive pay, comprehensive training, and the opportunity to grow your career in a dynamic remote environment.
What We Offer:
- Flexible 20-25 hour weekly schedule
- Comprehensive virtual training program
- Health benefits eligibility (part-time)
- Professional development opportunities
- Collaborative remote team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Resolve technical issues and process orders efficiently
- Maintain detailed customer interaction records in CRM system
- Collaborate with team members to resolve complex cases
- Meet monthly performance metrics for response times and resolution rates
- Identify opportunities for service improvements
- Participate in ongoing training and knowledge sharing
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Availability to work evenings/weekends as needed