Job Description
Join our dynamic team as a Remote Chat Moderator and become the digital voice of our brand! We're seeking a detail-oriented professional to monitor and moderate real-time conversations across multiple platforms. This full-time remote position offers competitive compensation, flexible hours, and the opportunity to work from anywhere in Baton Rouge, LA while supporting a global community.
As a key member of our Customer Experience team, you'll ensure safe, compliant, and positive interactions while developing deep insights into user behavior. Enjoy comprehensive benefits including health insurance, 401(k) matching, and professional development opportunities.
Responsibilities
- Monitor and moderate live chat sessions across web, mobile, and social media platforms
- Enforce community guidelines and content policies with consistency and fairness
- Escalate high-risk situations to supervisors with detailed documentation
- Track conversation trends and provide weekly analytics reports
- Collaborate with product teams to improve user experience based on chat insights
- Maintain accurate records of moderation actions and policy violations
- Provide real-time support during peak hours and special events
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years in customer service, moderation, or community management
- Exceptional written communication and conflict resolution skills
- Proficiency with chat platforms (Zendesk, Intercom, LivePerson)
- Ability to work independently in a remote environment
- Strong attention to detail and decision-making under pressure
- Knowledge of digital safety protocols and content moderation best practices
- Available to work flexible shifts including weekends and evenings