Job Description
Join Nashville's premier digital communications team as a Remote Chat Moderator! We're seeking a tech-savvy professional to ensure safe, engaging conversations across our client platforms. This direct hire opportunity offers competitive benefits and full remote flexibility while serving Nashville's growing tech ecosystem.
Why You'll Love This Role:
- 100% remote work with flexible scheduling
- Comprehensive health benefits and retirement planOpportunity to work with Fortune 500 clients
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Monitor live chat conversations across multiple platforms ensuring compliance with community guidelines
- Resolve user disputes with empathy and professionalism while maintaining brand voice
- Escalate technical issues or policy violations to appropriate teams
- Document moderation activities and generate weekly performance reports
- Collaborate with product teams to improve user experience
- Participate in monthly training sessions on emerging trends and tools
- Maintain accurate records of moderation actions in CRM systems
Qualifications
- Minimum 2 years experience in community moderation or customer support
- Exceptional written communication and conflict resolution skills
- Proficiency with Zendesk, Discord, or similar moderation platforms
- Ability to work independently with minimal supervision
- Strong attention to detail and pattern recognition abilities
- High school diploma or equivalent; bachelor's preferred
- Available to work rotating shifts including weekends
- US citizen or authorized to work permanently