Job Description
We are seeking a dedicated and empathetic Remote Chat Moderator to join our growing team in Durham, NC. In this pivotal role, you will be the first line of defense and support for our digital community, ensuring a safe, welcoming, and engaging environment for all users.
As a fully remote position, we pride ourselves on providing a comprehensive Equipment Provided package to set you up for success. This includes a state-of-the-art laptop, ergonomic office chair, professional-grade headset, and high-speed internet stipend.
Why Join Us?
- 100% Remote Work Flexibility
- Comprehensive Equipment Package Provided
- Competitive Salary & Benefits
- Professional Development Opportunities
Responsibilities
- Monitor real-time chat streams to identify and remove inappropriate content, spam, and policy violations.
- Engage with users to answer questions, resolve conflicts, and promote community engagement.
- Flag and escalate complex moderation issues to senior management.
- Maintain detailed records of user interactions and reported incidents.
- Collaborate with the moderation team to refine community guidelines and safety protocols.
- Ensure a high standard of customer service and brand consistency in all communications.
Qualifications
- High school diploma or GED; Associate degree in Communications or related field preferred.
- Proven experience in customer service, social media moderation, or online community management.
- Excellent written communication skills with impeccable grammar and spelling.
- Typing speed of 45 WPM or higher.
- Ability to work flexible shifts, including evenings, weekends, and holidays as needed.
- Deep understanding of internet safety, privacy, and digital conduct policies.