Job Description
Join CommunityGuard Solutions as a Remote Chat Moderator and become a vital part of our digital community ecosystem! We're seeking detail-oriented professionals to maintain safe, engaging online spaces for global users. This fully remote position offers competitive compensation, comprehensive benefits, and the flexibility to work from anywhere in Kansas City, MO. Help shape positive digital interactions while advancing your career in community management.
Responsibilities
- Monitor live chat platforms and social media channels for compliance with community guidelines
- Respond to user inquiries with professionalism and empathy within SLA timeframes
- Identify and escalate high-risk content or behavioral patterns to appropriate teams
- Document moderation actions and compile weekly performance reports
- Collaborate with product teams to refine moderation tools and protocols
- Participate in training on emerging digital safety trends and platform updates
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years experience in community moderation or customer support
- Exceptional written communication skills with neutral tone awareness
- Ability to multitask in fast-paced digital environments
- Proficiency with moderation tools (e.g., ModTools, Khoros)
- Strong conflict resolution and de-escalation techniques
- Must be based in Kansas City, MO metro area