Job Description
Join our award-winning digital community team as a Remote Chat Moderator in Fort Wayne, Indiana! We're seeking detail-oriented communicators to foster safe, engaging online environments while enjoying the flexibility of remote work. $5,000 sign-on bonus included for qualified candidates who start before [date].
Why Choose Us?
• Competitive salary + performance incentives
• Full benefits package (health/dental/vision)
• Equipment stipend for remote setup
• Career growth into community management
Responsibilities
- Monitor live chat platforms for compliance with community guidelines
- Resolve user conflicts and escalate high-priority issues
- Document moderation actions in CRM systems
- Collaborate with product teams to improve user experience
- Participate in weekly training on emerging trends
- Maintain detailed activity logs for audit purposes
Qualifications
- 2+ years in customer service or community moderation
- Exceptional written communication skills
- Ability to work independently with minimal supervision
- Proficient in conflict resolution techniques
- Experience with Zendesk or similar platforms
- High-speed internet connection required
- Must reside in Fort Wayne, IN area