Job Description
Join our award-winning digital community team as a Remote Chat Moderator and become the heart of our user experience! We're seeking empathetic communicators to foster safe, engaging conversations across our global platforms. Enjoy a $5,000 sign-on bonus when you join our Durham-based virtual team. This fully remote role offers flexible hours while making real impact on brand reputation and user satisfaction. Competitive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Monitor and moderate real-time chat conversations across multiple platforms (web/mobile apps)
- Enforce community guidelines with fairness and cultural sensitivity
- Resolve user conflicts and de-escalate tense situations professionally
- Document moderation actions and flag policy violations to leadership
- Collaborate with product teams to improve user experience
- Participate in bi-weekly training on emerging trends and tools
Qualifications
- 1+ years experience in customer service or community moderation
- Exceptional written communication skills (native English proficiency)
- Ability to work independently with minimal supervision
- Strong emotional intelligence and conflict resolution abilities
- Comfortable with rotating weekend/evening schedules
- Proficient in using moderation tools (ModSquad, Talkwalker, etc.)
- High-speed internet and quiet home office setup