Job Description
Join Boston's fastest-growing tech company as a Remote Customer Experience Specialist! Enjoy the flexibility of working from home while supporting our innovative platform. We offer competitive weekly pay, comprehensive benefits, and a dynamic team environment. Perfect for detail-oriented professionals seeking career growth without geographical constraints.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues and product inquiries efficiently
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to improve service quality
- Identify trends and provide feedback for product enhancements
- Meet/exceed performance metrics including resolution time and CSAT
Qualifications
- 1+ years customer service or technical support experience
- Strong problem-solving and communication skills
- Proficient with CRM systems (Salesforce preferred)
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Available for flexible shifts including evenings/weekends
- Boston residency required for local market knowledge