Job Description
Join BostonTech Solutions as a Remote Customer Service Associate and deliver exceptional support to our clients from the comfort of your home. We're seeking passionate individuals who thrive in dynamic environments and want to make a difference. Enjoy flexible hours while representing a leading Boston-based tech innovator!
Why Join Us? Competitive pay, remote-first culture, comprehensive training, and opportunities for growth. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with support teams to address escalated issues
- Document interactions and maintain detailed case notes
- Identify trends and provide feedback for service improvements
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Proficient with CRM software and digital tools
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Boston residency preferred for in-person meetups