Job Description
Are you a dedicated problem-solver with a passion for helping others? Horizon Support Solutions is seeking a talented Remote Customer Service Representative to join our dynamic team based in El Paso, TX.
We are looking for individuals who are ready to take the next step in their career with a company that values integrity, innovation, and customer satisfaction. This is a 100% remote position, allowing you to work from the comfort of your home while earning a competitive income.
Why Join Us?
• Competitive hourly rate ($18.00 - $24.00)
• Comprehensive training program
• Flexible work schedule
• Supportive and collaborative team culture
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently, aiming for the first-contact resolution whenever possible.
- Accurately document all customer interactions, transactions, comments, and complaints within our CRM database.
- Identify and assess customers' needs to achieve satisfaction.
- Evaluate customer feedback and suggest improvements to internal processes and products.
- Collaborate with the support team to maintain high service quality and operational standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service, call centers, or retail is preferred but not mandatory for the right candidates.
- Must be authorized to work in the United States.
- Reliable, high-speed internet connection and a dedicated workspace free from distractions.
- Strong verbal and written communication skills with a focus on grammar and tone.
- Ability to multi-task and adapt quickly to changing priorities.