Job Description
Launch your career with Paid Training at Pittsburgh Customer Solutions! We're seeking passionate Remote Customer Service Associates to join our growing team. Enjoy the flexibility of working from home while delivering exceptional support to clients across the nation. No prior experience required – we provide comprehensive paid training to set you up for success. Join a forward-thinking company that values growth, work-life balance, and professional development.
What We Offer:
- Comprehensive paid training program
- 100% remote work environment
- Competitive hourly pay plus performance incentives
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Opportunities for advancement
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries, troubleshoot issues, and process requests
- Maintain detailed customer records in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify and escalate trends to improve service quality
- Complete ongoing training modules to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Comfortable with technology and remote work tools
- Ability to type 30+ WPM with accuracy
- Reliable high-speed internet connection
- Previous customer service experience preferred
- Must be authorized to work in the US
- Home office setup with quiet workspace