Job Description
Are you a people person looking for a remote opportunity? Join Horizon Customer Care and work from the comfort of your home in Chicago, IL. We are currently hiring immediately for passionate individuals who want to make a difference.
We offer a competitive benefits package, flexible scheduling, and the chance to grow within a dynamic organization. If you have excellent communication skills and a desire to help others, we want to hear from you.
Responsibilities
- Manage Customer Inquiries: Respond to customer emails and phone calls professionally and efficiently.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure satisfaction.
- Utilize CRM Software: Navigate internal systems to update customer records and track case statuses.
- Meet KPIs: Achieve daily and monthly performance metrics regarding call volume and customer satisfaction scores.
- Provide Product Information: Educate customers on our services and answer detailed questions about our offerings.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is preferred but not mandatory; training provided.
- Communication: Superior verbal and written communication skills.
- Computer Skills: Proficiency with MS Office and CRM platforms.
- Reliability: Stable high-speed internet and a dedicated home office space.