Job Description
Join ClientFirst Solutions and earn a $1,000 sign-on bonus for our remote customer service positions! We're seeking dedicated professionals in Buffalo, NY to deliver exceptional support experiences from home. Enjoy competitive pay, comprehensive training, and a flexible work environment while making a real impact. Apply today to start your rewarding career with industry-leading benefits and growth opportunities!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and maintain accurate records
- Collaborate with cross-functional teams to address complex customer issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities and promote company services appropriately
- Participate in ongoing training to enhance product knowledge and skills
- Contribute to process improvement initiatives for better customer experiences
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Strong verbal/written communication and problem-solving abilities
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and dedicated home workspace
- Ability to work flexible hours including evenings/weekends as needed
- Proven track record of meeting performance targets
- Buffalo, NY residency required for local tax purposes