Job Description
Join our award-winning team as a Remote Customer Service Representative at Nexus Financial Solutions! We're offering a $2,500 sign-on bonus for qualified candidates who start by December 31st. Enjoy the flexibility of fully remote work while delivering exceptional support to our valued clients in Jersey City and beyond. This is your chance to grow your career with a company that invests in its people.
We provide comprehensive training, cutting-edge technology, and a supportive virtual environment. Our competitive benefits package includes health insurance, 401(k) matching, and professional development stipends. Ready to take the next step in your customer service career? Apply today and unlock your potential with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process transactions and troubleshoot account issues using our proprietary CRM system
- Collaborate with cross-functional teams to resolve complex customer escalations
- Document all interactions accurately in Salesforce within 24-hour SLA
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly training sessions to enhance product knowledge
- Maintain 95%+ attendance and punctuality in virtual environment
Qualifications
- Minimum 2 years of customer service experience in financial services preferred
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional written and verbal communication skills
- Ability to work independently in a remote setting with minimal supervision
- High-speed internet connection and quiet home office setup
- Valid NJ work authorization and ability to pass background check
- Associate degree or equivalent combination of education/experience
- Spanish bilingual skills a significant plus