Job Description
Join Coastal Connect Solutions as a Remote Customer Service Representative and deliver exceptional support from home! We provide all necessary equipment including headset, webcam, and software. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while assisting valued customers with their inquiries and concerns. Be part of our award-winning team dedicated to excellence in customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using proprietary CRM tools
- Document interactions and update customer records accurately
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with support teams on complex technical escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or virtual environment
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and conflict resolution skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision